Privacy Policy and Personal Information Protection

Our Privacy Commitment

genavirius Financial Planning Services is committed to protecting your privacy and handling your personal information responsibly in accordance with Australian privacy laws.

This policy explains how we collect, use, store, and protect your personal information when you use our website and consultation services.

Personal Information Collection

We collect personal information necessary to provide our consultation services and improve your experience with our platform.

• Contact details including name, email address, phone number, and postal address for communication and service delivery.
• Financial information relevant to consultation services, such as asset levels, planning goals, and financial objectives.
• Technical information including IP address, browser type, device information, and website usage patterns for service improvement.
• Communication records including consultation notes, email correspondence, and service-related discussions for quality and continuity.

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing and improving our consultation services.

• Delivering consultation services, scheduling appointments, and providing ongoing support through your subscription.
• Communicating with you about services, appointments, policy updates, and relevant financial planning information.
• Improving our services through analysis of usage patterns, feedback, and service delivery effectiveness.
• Complying with legal obligations, regulatory requirements, and industry standards applicable to financial services.

Legal Basis for Processing

We process your personal information based on legitimate legal grounds under Australian privacy law.

Primary Legal Basis:: We process your data on the basis of consent and legitimate business interests in providing consultation services.

Your consent allows us to provide requested services, while legitimate interests enable service improvement and business operations.

Information Sharing Practices

We do not sell your personal information and share it only in limited circumstances necessary for service delivery or legal compliance.

• With trusted service providers who assist with website hosting, communication tools, and administrative functions under strict confidentiality agreements.
• When required by law, court order, or regulatory authority, or to protect our legal rights and interests.
• With professional advisors including lawyers, accountants, and insurers for business operations and risk management purposes.

Information Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, use, disclosure, or destruction.

Our security practices include encryption, secure hosting, access controls, regular security assessments, and staff privacy training.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information and how we handle it.

• Access your personal information we hold and receive copies of your data in a commonly used format.
• Request correction of inaccurate, incomplete, or outdated personal information in our records.
• Request deletion of your personal information in certain circumstances, subject to legal and business requirements.
• Receive your personal information in a structured, machine-readable format for transfer to other services where technically feasible.
• Object to certain types of data processing, including marketing communications and optional service features.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance functionality and understand how you interact with our services.

Detailed information about our cookie practices, including types of cookies used and your control options, is available in our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie preference centre.

Information Retention Periods

We retain your personal information only as long as necessary for service delivery, legal compliance, and legitimate business purposes.

Generally, client information is retained for seven years after service termination, in accordance with financial services record-keeping requirements.

Children's Privacy Protection

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 years of age.

18+ only

Privacy Policy Changes

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements.

Material changes will be communicated through website notices, email, or other appropriate methods based on the significance of changes.

Contact Information

For privacy-related questions, to exercise your rights, or to raise concerns about our privacy practices, please contact us.